Streamlining the Airport Experience for Group and Accessibility Travelers
Airports are overwhelming environments, especially for group travelers and passengers requiring assistance.
Boarding processes were slow, fragmented, and not optimized for accessibility needs.
Existing boarding solutions were fragmented, unclear, and lacked personalization, often leading to confusion, delays, and frustration.
Main issues identified:
This UX Redesign project focuses on improving the airport check-in and boarding process for group travelers and individuals with accessibility needs.
The goal was to create a more intuitive, efficient, and inclusive experience, reducing stress and improving the overall flow during boarding procedures.
Mapping key user pain points and the impact of the redesigned boarding pass solution.
Real-world examples illustrating the impact of the redesigned boarding pass on different user profiles.
A family of five travels as a group. The main adult opens the Family Boarding Pass, displaying a single QR code for all members, simplifying boarding.
Julien Lefèvre travels with a wheelchair. His boarding pass shows an Assistance badge, enabling immediate recognition and support by airport staff.
Laurent Tellin flies Business while his colleagues are Economy. The boarding pass clearly distinguishes Priority and Standard travelers, ensuring efficient group boarding.
A mother carrying a crying baby and luggage easily accesses her boarding pass without scrolling, quickly presenting the QR code for a smooth process.
Mapping user pain points to targeted design solutions that improve the airport boarding experience.
Family travelers had to present multiple individual QR codes, slowing boarding and causing stress.
Implemented a single QR code valid for the entire group, streamlining the boarding process.
Passengers with special needs were not immediately recognized at check-in or boarding.
Added clear visual badges (Priority, Assistance) to boarding passes for instant staff recognition.
Travelers with mobility challenges struggled to navigate multiple steps and find help at gates.
Simplified interface, larger tap targets, and visible Accessibility icons on both group and individual passes.
Polished boarding pass designs ready for real-world application, focusing on clarity, accessibility, and grouped travel efficiency.
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